Civil Action Officer

Job Introduction

Salary: £35,754.47 per annum with yearly increments based on performance and £4613.61 London Allowance payable to London based candidates only. 

Contract Type: Permanent

Location: United Kingdom – Can be based at any of our Hub locations - London, Birmingham, Leeds, Manchester, Cardiff, Glasgow 

Type of Working Arrangement: Blended approach of home and office-working is available with 2 days required in the office and occasions to travel across the British Transport Police (BTP) 3 nation footprint.

Hours: 37 hours per week 

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity:

British Transport Police have an opportunity for a Civil Action Officer to join the Legal Services Department. As a Civil Action Officer with BTP, you will support the Solicitor (Civil Litigation) in handling civil actions, judicial reviews, article 2 inquests including all inquests requiring legal representation arising out of negligence or wrongdoing. The post holder will be responsible for evaluating and collecting evidence, investigating the incident, corresponding with Solicitors and counsel and arranging witness statements where necessary.

What you'll be doing: 

• Collaborate with BTP teams on inquests that may require legal representation, ensuring appropriate legal support and coordination as needed.
• Research and collate relevant papers, documentation and information for claims, potential misconduct claims, judicial reviews and inquests as required
• Work with Professional Standards Department (PSD) to identify complaints and conduct matters that could potentially develop into claims against or by BTP and escalate to Solicitor (Civil Litigation) for review.
• Responsible for managing all types of low value claims up to £500, with support from the Claims Handlers and Solicitor (Civil Litigation)
• To monitor the force command and control system for any incidents that may result in a civil claim, paying special attention to fatalities and adding to the morning briefing, when required. 
• Assist the Legal Services Practice Manager in gathering and presenting financial information for submission to the Finance Department. 

What you'll bring to the team:  

• Proven experience of working in a busy misconduct, complaints or civil action environment
• Experience of working for a police organisation with an understanding of police powers and procedures
• Up to date knowledge and understanding of policing, criminal investigations procedures
• Understanding of judicial review legislation
• Understanding of public sector claim legislation, Coroners Act, Inquest process, case law and regulatory requirements in relation to litigation

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months. 
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Additional Information: 

Further information about this vacancy can be found in the attached job description.

Vetting: Successful applicants will be required to pass Management Vetting (5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.  

References: We'll ask for references to cover the past 5 years.

Notice Period - This role is subject to a 4 week notice period. 

Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role. AI can be a useful tool to spark ideas or help you organise your thoughts, but when it comes to your application, we want to hear from you, not an algorithm. What truly stands out to us are genuine stories, personal insights and the experiences that have shaped who you are. Authenticity matters - it helps us understand your motivations, your strengths and how you’ll contribute to our team. So, use AI if it helps you get started, but let your own voice lead the way.

Completed applications must be submitted by 11.59pm, on the 8th of September 2026.

 We reserve the right to close this vacancy early if we receive a high volume of applications. We would therefore encourage you to submit your application as soon as possible.

Inclusion & Diversity: 

We are committed to building a workforce where everyone feels they belong. 

We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve. 

We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices. 

If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here. 

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

The above advert, Job description and Application process is available through the medium of Welsh - if requested. 

Join Us:
Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.

Find out why BTP could be the perfect fit for you - About Us - British Transport Police

Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police

For further information, please contact our Resourcing Team -RecruitmentTeam@btp.police.uk.