Job Introduction
British Transport Police (BTP) are recruiting for an IT Communications Support Specialist on a permanent contract. The role is paying a starting salary of £48,254.40 per annum and will be based in London, with a requirement to travel across the country as operational demand requires. This role does however offer a blended approach of home and office working.
BTP are the Guardians of the Railway with a bold and ambitious vision to be a world-leading police force that delivers a safe and reliable rail network for all. We are a national police force covering the rail network throughout Great Britain, including the London Underground, ensuring the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year.
As an IT Communications Support Specialist you will be required to:
- Be the technical expert responsible for the provision of public safety critical systems including Airwave, ICCS and other control room systems.
- Provide expert guidance on the use of BTP Communications systems for pre-planned, spontaneous events and incidents.
- Key point of contact between BTP and Emergency services, Home Office and other Government Agencies.
- Represent the Force nationally and ensuring BTP is fully engaged across the emergency service environment work closely with external partners and suppliers with management of the radio fleet ensuring BTP are fully compliant with security requirements.
- The role is responsible for the technical support of the Airwave radio service delivered to Force Control Rooms in London and Birmingham. This includes 5,000 hand portable, 500 vehicle and fixed Airwave terminals.
The successful candidate should ideally be accredited to ITIL Foundation Level or higher and educated to degree level in a specific IT or engineering discipline or equivalent and the following is desirable:
- Extensive experience delivering and supporting call handling and dispatch solutions in a safety critical environment.
- Experience in coveriage fault investigation and resolution, as well as working knowledge of TETRA networks.
- Experience in asset management, auditing and compliance.
- Experience of working closely with suppliers to provide specialist technical support to users and stakeholders over multiple sites.
- Experience of incident resolution, requests, changes and problem solving are delivered to agreed SLAs.
- Experience of developing and delivering end user training or documentation relating to portfolio responsibilities.
- ICCS Administration certified ideally NEC DSx.
- Have good personal organisational and task management skills.
- Have a driving licence and be willing to drive company vehicles.
This role is subject to participation in an on-call rota to provide out-of-hours support and services.
If you are interested in applying for the role and you have the skills detailed above, we would love to hear from you, please click apply and upload a copy of your most recent CV.
The closing date and time for applications to be submitted is Monday 20th January 2025 at 12pm and interviews will be held the w/c Monday 3rd February 2025.
In return for your experience, we can offer you:
- Up to £61,546.00 to include £48,254.40 base salary plus non contractual/non pensionable Skills for the Information Age Supplement up to £3,986.95 (value awarded 0%,50% or 100% dependant on self- assessment ) 10% On call Allowance and London Allowance (if based in London) of £3177.65 per annum
- Yearly base salary increments (subject to satisfactory performance in previous PDR year)
- Working from home allowance available to purchase suitable equipment for blended & home working
- 28 days annual leave plus bank holidays
- Family friendly policies including up to 26 weeks paid maternity and adoption leave
- Bespoke benefits platform and access to Blue Light Card
- Development opportunities including fully funded apprenticeships
- Employee assistance programme and dedicated wellbeing hub
- Excellent Pension scheme
BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.
At BTP we are proud guardians of the railway, and we are committed to fostering an inclusive workplace where everyone feels valued, and our communities are represented and protected. We believe that diversity drives innovation, creativity, and better decision-making, enabling all our people to thrive.
Our roles are open to everyone, and appointments are made based on merit. To increase diversity, we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. Positive Action initiatives such as workshops and advice sessions are available to support candidates.
As a Disability Confident Committed employer, we offer guaranteed interviews to applicants with disabilities meeting the ‘essential criteria’ for the role. Our Recruitment Team is available to provide any necessary assistance during the application process.
Click the link for more information on Inclusion & Diversity work, Positive Action, or the Disability Confident Scheme, or please contact PART-Recruitment@btp.police.uk
About Us
BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing.
British Transport Police (BTP) keep millions of people moving safely on Britain’s rail networks every day. We support each other and help communities get to their destinations safely, no matter where they are going or why. When it comes to your career journey, we’ll do the same.
We’re not like any other Force. We are a national Force and we work in a challenging environment, which means we have specialist skills to protect our communities. Our people are trained to the highest standards to keep us one step ahead. It’s everything you would expect to experience in a police Force and much more.
For more information about Who we are and why you should join us click here.
If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you: RecruitmentTeam@btp.police.uk. If your question is related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART-Recruitment@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.
