Station Support Officer- Newcastle

Job Introduction

Grade: A004 

Salary: £28,486.92  per annum with yearly increments based on performance.

Contract Type: Permanent

Location: Newcastle 

Type of Working Arrangement: Blended approach of home and office-working is available

Hours:15 Hours Per Week 

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simple: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity: 

Are you a highly organised, proactive individual who thrives in a dynamic environment? We’re looking for a dependable and detail-focused Station Support Officer to assist the Officer in Charge (OIC) in the smooth day-to-day running of the station.

This is a varied and rewarding role where no two days are the same. You’ll be at the heart of station operations, supporting across multiple areas including governance, procurement, property management, and corporate services.

What you'll do: 

• Provide support to OIC to assist with station engagement and collating information when required.
• Provide support to the OIC and other managers to ensure that information is stored, accessed and shared in line with Information Management policy
• Monitor Station supplies, placing orders and monitor progress of orders and purchases
• Carry out monthly vehicle mileage and logbook checks. Arrange vehicle repairs and maintenance
• Carry out regular building checks and report to the facilities management provider, escalating when necessary.
• Carry out Health and Safety checks in line with guidance

What you'll bring to the team: 

• Proficient in MS Office applications
• Excellent standard of planning and organisational ability
• Ability to remain calm whilst working under pressure, dealing with members of the public or to demanding deadlines, whilst maintaining a flexible approach
• Previous administrative experience with demonstrable organisational ability and attention to detail

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Additional Information:

Further information about this vacancy can be found in the attached job description.

How to apply: Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role

Vetting: Successful applicants will be required to pass Recruitment Vetting. 

Inclusion & Diversity: 

At BTP, we are committed to fostering an inclusive workplace where everyone feels valued. We believe diversity drives innovation and better decision-making. Our roles are open to everyone, and we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. As part of our commitment we operate a ‘Disability Confident Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

For further information, please contact our Resourcing Team at RecruitmentTeam@btp.police.uk.