People Services Administrator

Job Introduction

Salary: £31,736.51 per annum with yearly increments based on performance. An additional London Allowance of £4,613.61 payable to London based candidates only.

Contract Type: Permanent

Location: Birmingham or London - majority of time working independently/ working from home with occasional need to attend meetings in Birmingham.

Type of Working Arrangement: Blended approach of home and office-working is available

Hours: 37 hours per week 

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity:

British Transport Police have an opportunity for a People Services Administrator to join the People and Culture department. As a People Services Administrator with BTP, you will provide you’ll provide professional, customer‑focused and first‑line support across the full employee lifecycle — from onboarding to exit. You’ll play a key part in ensuring a seamless and positive experience for candidates, employees, and managers by coordinating onboarding activity, processing HR transactions, and delivering accurate and timely guidance in line with BTP policies and statutory requirements. You’ll also support continuous improvement across our People Services function, contributing to efficient processes and high‑quality service delivery.

What you'll be doing: 

• Recruitment & Onboarding: Managing post‑offer onboarding processes including vetting, medical checks, references, documentation, uniform coordination, and system access, while maintaining accurate records across HR systems.
• Employee Lifecycle Administration: Processing promotions, pay changes, allowances, sickness, family leave, resignations and retirements; preparing pay instructions and issuing formal employment‑related correspondence. 
• Customer Service & First‑Line Support: Acting as the first point of contact for People & Resourcing queries via phone, email and service desk; troubleshooting issues, providing policy guidance, and escalating complex matters where required. 
• Data Management & Reporting: Maintaining accurate data in line with Data Protection and FOI requirements; producing MI reports, supporting audits, and contributing to process improvements and HR projects. 
• Rewards & Pension Support: Administering reward and benefits schemes and providing first‑line support for low‑level pension queries, including new‑starter pension paperwork.

What you'll bring to the team:  

• A‑level qualification or equivalent experience. 

• Previous administrative and coordination experience with strong organisational skills and attention to detail.
• Experience delivering high‑quality customer service, ideally within HR or recruitment.
• Excellent written and verbal communication skills, with the tact and discretion needed when handling sensitive information.
• Proficiency in HR and payroll systems, Microsoft Office applications and applicant tracking systems.
• Ability to compile and analyse data, generating reports for stakeholders; numeracy skills to complete manual pay calculations. 
• Understanding of HR processes, recruitment administration and core employment law principles.

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months. (Remove if FTC)
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Vetting: Successful applicants will be required to pass Recruitment Vetting (3 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing. 

References: We'll ask for references to cover the past 5 years.

Further information about this vacancy can be found in the attached job description.

How to apply:

Applications will be via an up to date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role.

Completed applications must be submitted by 11.59pm, 10th March 2026

Inclusion & Diversity: 

At BTP, we are committed to fostering an inclusive workplace where everyone feels valued. We believe diversity drives innovation and better decision-making. Our roles are open to everyone, and we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. As part of our commitment we operate a ‘Disability Confident Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

Join Us:
 Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.

Find out why BTP could be the perfect fit for you - About Us - British Transport Police

Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police

For further information, please contact our Resourcing Team -RecruitmentTeam@btp.police.uk.

AI can be a useful tool to spark ideas or help you organise your thoughts, but when it comes to your application, we want to hear from you, not an algorithm. What truly stands out to us are genuine stories, personal insights and the experiences that have shaped who you are. Authenticity matters - it helps us understand your motivations, your strengths and how you’ll contribute to our team. So, use AI if it helps you get started, but let your own voice lead the way.