Quality Officer

Job Introduction

Salary: £35,754.47 plus £4,613.61 London allowance per annum 

Contract Type: Temporary opportunity for 15 months

Location: 200 Buckingham Palace Rd, London 

Type of Working Arrangement: Blended approach of home and office-working available (Minimum of 2 days per week, typically onsite with the Forensic Teams at varying locations)

Hours: This is full-time role (37 hours per week)  

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity: 

We’re looking for a motivated individual to join the Quality Management Team as a Quality Officer, in a key role supporting our commitment to quality and continuous improvement.

As part of this opportunity, you’ll work closely with the Quality Manager to help deliver and maintain a robust quality framework across the department. You’ll provide expert advice and guidance to management teams on quality assurance and accreditation matters, ensuring our practices meet the highest standards.

A central part of your role will be supporting coordination of accreditation activities conducting internal audits, identifying areas for improvement, and supporting the resolution of non-conformances. You will also be administering the Quality Management Systems within  Crime and Public Protection, driving forward service improvements.

This is a fantastic chance to make a meaningful impact, develop your expertise, and contribute to the continuous enhancement of our operational standards.

What you'll be doing:   

• To provide support and resilience for the Quality Manager to ensure compliance with Quality Standards across the Specialist Crime Portfolio.
• Conduct internal audits following training. Supporting and delivering quality awareness sessions and training to the organisation.
• Maintaining and administering the Quality Management System, ensuring documentation, permissions, and procedures align with ISO 17025/17020, the Forensic Science Regulator’s Code of Practice and legislative requirements.
• Managing customer feedback processes, and supporting continual improvement initiatives, liaison with UKAS and external stakeholders where appropriate.
• Assist with preparation (evidence, packs, reviews) for the delivery of the annual ISO Management Review meetings, UKAS assessments, and surveillance visits, providing guidance where appropriate.
• Collaborating with heads of departments across specialist crime units to strengthen engagement with the QMS, supporting colleagues in applying ISO processes in day‑to‑day work

What you'll bring to the team: 

• Internal auditing experience and training
  Demonstrated experience in both preparing and conducting internal audits, supported by relevant training, or similar experience.
• Accreditation or certification process knowledge
  Experience with accreditation/certification processes, including familiarity with ISO standards and regulatory codes.
• Strong communication and interpersonal skills
  Ability to produce clear and concise audit reports, contribute to documentation, and engage effectively with stakeholders at all levels.
• Excellent organisational and IT skills
  Capable of planning and prioritising workload independently, with proficiency in Microsoft Office and project coordination.

Additional Information: 

Requirement to carry out work accurately and to a high standard. 

The post holder may be required to work from different locations other than the home station. 

The post holder will be expected to undertake training as and when required and assist in the organisation of specialist quality awareness events.  

Further information about this vacancy can be found in the attached job description. 

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

How to apply: 

Applications will be via an up to date CV and an online application form, as part of this application you will be asked to outline how your skills and experience demonstrate your suitability for the role.

Completed applications must be submitted by 11.59pm, 22 April 2026

Vetting: Successful applicants will be required to pass Recruitment Vetting (3 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.  

References: We'll ask for references to cover the past 5 years.

Inclusion & Diversity: 

We are committed to building a workforce where everyone feels they belong. 

We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve. 

We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices. 

If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here. 

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

Join Us:
Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.

Find out why BTP could be the perfect fit for you - About Us - British Transport Police

Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police

For further information, please contact our Resourcing Team -RecruitmentTeam@btp.police.uk.

AI can be a useful tool to spark ideas or help you organise your thoughts, but when it comes to your application, we want to hear from you, not an algorithm. What truly stands out to us are genuine stories, personal insights and the experiences that have shaped who you are. Authenticity matters - it helps us understand your motivations, your strengths and how you’ll contribute to our team. So, use AI if it helps you get started, but let your own voice lead the way.