Quality Officer

Job Introduction

British Transport Police (BTP) are recruiting for a permanent Quality Officer based at our Force Headquarters in London.

This role offers a blended approach of home and office-working.

This role is paying £34,313.31 plus £3177.65 London Allowance per annum.

BTP are the Guardians of the Railway with a bold and ambitious vision to be a world-leading police force that delivers a safe and reliable rail network for all. We are a national police force covering the rail network throughout Great Britain, including the London Underground, ensuring the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. 

As a Quality Officer, you will report to the Deputy Quality Manager, you will support development, implementation and maintenance of the Quality Management System (QMS), operating procedures and quality standards required to meet Forensic Science Regulator Codes of Practice and ensuring compliance with international standards ISO17025/17020 for UKAS accreditation. You will provide practical support and advice in respect to the management of findings, recommendations, Internal Audit, documentation, and any other matter relating to the maintenance of the QMS. You will be required to chair meetings and provide updates on your allocated teams performance and escalate problem areas to the Deputy Quality Manager.

As a Quality Officer, you will be required to:

• Provide support and resilience to the Quality Manager and Deputy Quality Manager to ensure that British Transport Police achieves its objectives and meet all requirements in relation to quality standards within all areas conducting Forensic Science Activities.
• Conduct QMS audits and highlight any issues raised and recommend effective action to prevent re-occurrence as well as manage external audits in line with the requirements of the Force’s quality standards.
• Work closely with different Heads of Departments within different forensic disciplines, to ensure accreditation standards are administered, maintained, complied with and support day-to-day activities to maintain the quality management system.
• Assist with the production, control, updating and distribution of Quality Management System policies, procedures and forms to people internally and externally in support of overall business goals.
• Maintain and continuously develop knowledge and understanding of the different accredited unit’s functions to ensure policies, practices and procedures meet the requirements of the relevant Quality Standards and Legislation.
• Train and mentor new Auditors and train all forensic teams on the application of the QMS.
• Maintain a good level of knowledge and understanding of quality standards, training, performance and competency.  

Further information about this vacancy can be found in the attached job description. 

The successful Quality Officer will be required to evidence the following:

• Excellent interpersonal skills with the ability to work effectively with people at all levels and with different levels of technical understanding. 
• Excellent organisational skills and ability to plan and prioritise workload. 
• Excellent IT skills including Microsoft Office.
• Experience of internal auditing.
• Experience of accreditation processes.
• Excellent verbal and written communication skills, including the ability to produce clear and concise audit reports and assist in the production of documented procedures, processes and policies. 
• Has an awareness of International Standards and relevant guidance material, for example, BS EN ISO/IEC 17025 & 17020, ILAC G19 and Forensic Regulators Code of Practice.

If you are interested in applying to the role, please click the "Apply" button below and upload a cover letter explaining your suitability for the role along with a copy of your most up-to-date CV.

The closing date and time for applications to be submitted is 11:59pm on Monday 6th January 2025.

In return for your experience, we can offer you:

• £34,313.31 plus £3177.65 London Allowance per annum
• Yearly base salary increments (subject to satisfactory performance in previous PDR year)
• Working from home allowance available to purchase suitable equipment for blended & home working
• 28 days annual leave plus bank holidays
• Family friendly policies including up to 26 weeks paid maternity and adoption leave
• Bespoke benefits platform and access to Blue Light Card
• Development opportunities including fully funded apprenticeships
• Employee assistance programme and dedicated wellbeing hub
• Excellent pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway, and we are committed to fostering an inclusive workplace where everyone feels valued, and our communities are represented and protected. We believe that diversity drives innovation, creativity, and better decision-making, enabling all our people to thrive.  

Our roles are open to everyone, and appointments are made based on merit. To increase diversity, we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. Positive Action initiatives such as workshops and advice sessions are available to support candidates.  

As a Disability Confident Committed employer, we offer guaranteed interviews to applicants with disabilities meeting the ‘essential criteria’ for the role. Our Recruitment Team is available to provide any necessary assistance during the application process.  

Click the link for more information on Inclusion & Diversity work, Positive Action, or the Disability Confident Scheme, or please contact PART-Recruitment@btp.police.uk  

If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you:  RecruitmentTeam@btp.police.uk. If your question is in relation to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART-Recruitment@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected.