Applications Specialist

Job Introduction

Grade: B002

Salary: Up to £54,515.74 (£43,527,51 basic salary per annum with yearly increments based on performance plus a non-contractual/non pensionable Skills Framework for the Information Age supplement of up to £6636.23 amount awarded either 0%.50% or 100% based on validation of self-assessment and £4352 On Call Allowance).

Contract Type: Permanent

Location: To be based at one of our main hubs (London, Birmingham, Cardiff, Manchester, Leeds or Glasgow) London Allowance of £4,613,61 payable to London based candidates only 

Type of Working Arrangement: Blended approach of home and office-working is available

Hours: 37 hours per week

 British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

 The Opportunity:

Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for an Applications Specialist to provide second and some third line technical support and maintenance for assigned Business Applications directly to users of the systems or to service delivery functions. 

What you'll be doing: 

•  Incident resolution including investigation and resolution of issues and proactive performance monitoring.
• Providing support, advice and/or training to users, making general or site-specific modifications,
• Creating and updating documentation, manipulating data, or defining enhancements. 
• Close collaboration with the others (e.g. Solution Architects, DBA's (Database Administrators) and/or with colleagues specialising in different portfolios, such as Service Management, Cyber Security, Information Management and Network Support).
• To support Business Applications projects (upgrades, decommissioning and/or onboarding of new systems). 
• To provide technical support and maintenance for assigned production business applications.

This position includes participation in an out of hours on-call rota 

What you'll bring to the team: 

• Accredited to ITIL Foundation Level or higher.
• Educated to HND Level or equivalent experience.
• Experience in an application analyst role supporting one or more core business applications in a 24x7 environment.
• Experience of application management tools and techniques.
• Experience of liaising and working across multiple technical teams within the support environment.
• Experience in application administration - including technical design and implementation of Operational Technology's Services together with the Architecture function.
• Experience in participating in Incident, Problem and Change Management Boards
• Experience in specific technologies: SCCM, SSO, SSL, IIS, Tomcat Apache GIS, MapInfo and Spectrum Spatial

Additional Information:

In addition to your technical expertise, we are looking for someone who demonstrates a proactive approach to problem-solving and thrives in a fast-paced environment. You will be driven by delivering results and ensuring customer satisfaction, with a strong focus on collaboration and clear communication across teams. Your ability to anticipate challenges, take ownership, and contribute innovative solutions will be key to supporting our business-critical applications. A commitment to continuous improvement and a positive, can-do attitude will make you an invaluable part of our team”

Further information about this vacancy can be found in the attached job description.

How to apply: 

Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role.

Completed applications must be submitted by 11.59pm Wednesday 28th January   

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months. 
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Vetting: Successful applicants will be required to pass National Security Clearance (5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.  

References: We'll ask for references to cover the past 5 years.

The above advert, Job description and Application process is available through the medium of Welsh - if requested.