Job Introduction
Salary: £31,736.51 plus a London allowance of £4,613.61 per annum with yearly increments based on performance.
Contract Type: 11 months temporary MAT cover
Location: Force Headquarters, 200 Buckingham Palace Road, London
Type of Working Arrangement: Blended approach of home and office-working is available
Hours: 37 hours per week
British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.
The Opportunity:
British Transport Police have an opportunity for a Business Support Officer to join our National Network Policing Support Department (NPSD)'s Citizens in Policing team.
As a Business Support Officer, you will play a key role in providing high‑quality administrative and business support to the NPSD, ensuring efficient service delivery across multiple work strands including volunteers, cadets, Special Constables and wider community engagement programmes including public events. This is a varied and rewarding role where no two days are the same.
What you'll be doing:
• Providing administrative coordination and support across all Citizens in Policing work strands, ensuring data security, compliance and accurate record management.
• Supporting Community Engagement programmes, workshops, ceremonies and events, including planning, logistics and on‑the‑day assistance.
• Managing and maintaining key databases (e.g. DutySheet, PPO, PSV), processing vetting checks, and serving as a point of contact for PSD regarding vetting matters.
• Raising purchase orders, processing invoices, booking travel and accommodation, and supporting financial monitoring activities within the department.
What you’ll bring to the team:
• GCSE (or equivalent) in English and Mathematics (minimum entry level).
• Experience using IT applications—particularly Microsoft Word, Excel and PowerPoint—with the ability to produce accurate work often to tight deadlines.
• Strong administrative experience, including developing, maintaining and updating office systems, databases and procedures.
• Excellent interpersonal, written and verbal communication skills, with the ability to engage confidently with colleagues at all levels and members of the public.
• Ability to manage conflicting demands, work under pressure, and use initiative while maintaining accuracy and attention to detail.
• Ability to work both independently and as part of a team, demonstrating flexibility and a customer‑focused approach.
• Willingness to conduct PNC/PND checks for PPO and volunteer programmes (or undertake training within the first 3 months).
• Strong IT skills including the ability to create spreadsheets, manage data and produce reports.
Desirable
• Knowledge of police finance systems or other systems commonly used in policing organisations.
What we offer:
- 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
- Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
- Bespoke benefits platform and Blue Light Card access.
- Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
- Interest-free annual rail season ticket loan after 6 months. (Remove if FTC)
- Access to the Transport Benevolent Fund for health, welfare, and financial support.
- Development opportunities, including fully funded apprenticeships.
- Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected
Additional Information:
Further information about this vacancy can be found in the attached job description.
Vetting: Successful applicants will be required to pass Recruitment/Management Vetting (3/5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document.
Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.
References: We'll ask for references to cover the past 5 years.
Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role. AI can be a useful tool to spark ideas or help you organise your thoughts, but when it comes to your application, we want to hear from you, not an algorithm. What truly stands out to us are genuine stories, personal insights and the experiences that have shaped who you are. Authenticity matters - it helps us understand your motivations, your strengths and how you’ll contribute to our team. So, use AI if it helps you get started, but let your own voice lead the way.
Inclusion & Diversity:
We are committed to building a workforce where everyone feels they belong.
We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve.
We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices.
If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here.
For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme
Join Us:
Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.
Find out why BTP could be the perfect fit for you - About Us - British Transport Police
Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police
For further information, please contact our Resourcing Team -RecruitmentTeam@btp.police.uk.
Attached documents
