Communications Officer

Job Introduction

Salary: £31,736.51 per annum 

Contract Type: Permanent

Location: Can be based at any of our main hubs London, Birmingham, Manchester, Cardiff, Leeds or Glasgow.  London Allowance £4613.61 payable to London based candidates.

Type of Working Arrangement: Blended approach of home and office-working is available

Hours: 37 hours  per week

 British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity:

Are you at the start of your communications career and looking for a role where you can learn, contribute, and grow? British Transport Police have an excellent opportunity to join the Communications and Engagement department. As a Communications Officer with BTP, you’ll play a vital role in supporting how BTP communicates with its people, partners and the public. 

 This is a hands‑on, varied role that will give you exposure to a range of communications disciplines, including internal communications, social media, campaigns, media relations and stakeholder engagement. You’ll help keep the department running smoothly by managing day‑to‑day communications activity, coordinating processes, and providing essential administrative and logistical support. Your work will directly contribute to the delivery of BTP’s strategic objectives, ensuring communications are well‑planned, timely and effective.

This role is ideal for someone who is organised, curious and proactive, with a genuine interest in communications and public service. If you enjoy working in a fast‑moving environment, take pride in attention to detail, and want to build a strong foundation for a career in communications and planning, this is an excellent opportunity to make a real impact while learning on the job.

What you'll be doing:

•  Provide support across the communications and engagement department, including internal communications, social media, media relations, campaigns, awards, and stakeholder communications. This could include creating content, updating channels, maintaining dashboards and other administrative support. 
• Support the communications planning lead by maintaining the department communications planning grid, updating policies, procedures and processes, tracking KPIs, supporting communications plans or contributing to the delivery of publications. Ensuring that work is completed on time.
• Responsibility for system administration of the department’s communications and collaboration tools by troubleshooting and managing queries. Including systems like SharePoint, MS Planner, Power Automate and media and social media tracking software.
• Logistical support including monitoring mailboxes, processing finance requests, and supporting the set-up of online internal events. 

 What you'll bring to the team:  

• Proven experience in providing administrative or business support services with strong organisational skills and an exceptional eye for detail.
• Experience in supporting teams contributing to operational efficiency, effective collaboration, and achievement of goals.
• Demonstratable ability to prioritise multiple tasks and take responsibility for completing work accurately and on time. 
• Experience of Microsoft 365 software including Word, Excel, PowerPoint, Forms and Teams. 
• Understanding of the role Internal and External Communications play in fostering engagement and action from audiences.
• Experience of writing, creating and editing content for different channels, including intranet/online pages, newsletters and planning documents.
• Strong written and verbal communication skills with high attention to detail and good grammatical knowledge, as well as the ability to write in a variety of styles and to edit the contribution of others.
• Ability to build effective working relationships across an organisation.
• Ability to be discrete with sensitive information when developing communications.
• Knowledge of analysing data and feedback to inform an appropriate response.
• Knowledge of GDPR and the importance of data protection.

 What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months.
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Vetting: Successful applicants will be required to pass Recruitment Vetting (3 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.  

References: We'll ask for references to cover the past 5 years.

Further information about this vacancy can be found in the attached job description.

How to apply: 

Applications will be via an up to date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role.

Completed applications must be submitted by 11.59pm, 9th February 2026

Inclusion & Diversity: 

At BTP, we are committed to fostering an inclusive workplace where everyone feels valued. We believe diversity drives innovation and better decision-making. Our roles are open to everyone, and we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. As part of our commitment we operate a ‘Disability Confident Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

Join Us:
Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.

Find out why BTP could be the perfect fit for you - About Us - British Transport Police

Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police

For further information, please contact our Resourcing Team -RecruitmentTeam@btp.police.uk.