Telecoms Specialist

Job Introduction

Salary: Up to £60,183.64 :- £50,281.08 basic salary per annum with yearly increments based on performance plus a non-contractual/non pensionable Skills for the Information Age Supplement of up to £5,288.95 amount awarded either 0%.50% or 100% based on validation of self-assessment. London Allowance of £4,613.61 is payable to London based candidates only. 

Contract Type: Permanent. 

Location: To be based at one of BTP's main hubs London, Cardiff, Manchester, Leeds, Birmingham or Glasgow   

Type of Working Arrangement: Blended approach of home and office-working is available. 

Hours: This is full-time role (37 hours per week).  

Are you looking for your next exciting career move? The Technology Department are looking for a Telecoms Specialist.  As a Telecoms Specialist you will be provide technical expertise regarding the implementation and management of the force's VoIP and legacy voice systems including contact centres and emergency call handling. Work closely with suppliers and partners to ensure solutions are robust secure and resilient.

 What you’ll be doing: 

•  Management of change within the hybrid (cloud and on prem) voice environment, including documentation and technical change control.
• Manage and maintain inbound non geographical and geographical numbers into BT Smart Number portal to ensure business continuity to minimise business disruption to the force.
• Provide expert support and guidance during special operations and events. 
• Work closely with suppliers and partners to ensure solutions are robust secure and resilient. 
• Responsible for the installation, support and management of over 5000 users on several telephony platforms including Avaya VoIP, Content Guru Storm and Microsoft Teams UC solution covering 6 separate call centres. 
• Also responsible for Avaya IP Office (fallback telephony for control rooms) and Sip, VoIP call handling to our ICCS (command and control platform in control rooms)

What you’ll bring to the team:   

•  Accredited to ITIL Foundation Level or higher
• Educated to degree level in a specific IT or engineering discipline or equivalent experience.
• Extensive experience in provision and management of a large VoIP solution and legacy telecoms solutions within an emergency service or similar safety critical environment.
• Microsoft Teams Voice and Administration experience.
• Extensive Knowledge of BT Smart numbers and administration.
• Extensive experience of management and configuration of contact centres, integration of voice into control room dispatch solutions and IP network architecture.
• Extensive experience of working with supplier to support and provide specialist technical support to a national organisation of users and stakeholders.
• Good experience of incident resolution, requests, changes and problem solving are delivered to agreed specification.

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months. (Remove if FTC)
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

 Vetting: Successful applicants will be required to pass national Security Clearance (5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.  

References: We'll ask for references to cover the past 5 years.

How to apply: 

Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role.

Completed applications must be submitted by 11.59pm,Monday 2nd February 2026

 Further information about this vacancy can be found in the attached job description.

Inclusion & Diversity: 

At BTP, we are committed to fostering an inclusive workplace where everyone feels valued. We believe diversity drives innovation and better decision-making. Our roles are open to everyone, and we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. As part of our commitment we operate a ‘Disability Confident Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

Join Us:
Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.

Find out why BTP could be the perfect fit for you - About Us - British Transport Police

Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police

For further information, please contact our Resourcing Team -RecruitmentTeam@btp.police.uk.