Digital Workplace Manager - Services

Job Introduction

Grade: C001 

Salary: Up to £77,226.19: (£61,337.60 basic salary per annum with yearly increments based on performance, plus £4,613.61 London Allowance if applicable, plus a non-contractual/non pensionable Skills for the Information Age supplement of up to £11,274.98 awarded either 0%.50% or 100% based on validation of self-assessment).

Contract Type: 23-month fixed term contract

Location: Can be based at any of our main hubs either London, Birmingham, Cardiff, Glasgow, Manchester, or Leeds 

Type of Working Arrangement: Blended approach of home and office-working is available.

Hours: This is full-time role (37 hours per week). 

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simple: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity:

The Technology Department is recruiting for a Digital Workplace Manager to lead the evolution of our digital services. You’ll be at the forefront of delivering workplace solutions that empower our officers and staff to work smarter, faster, and more securely - wherever they are. This is a pivotal role in shaping the future of policing technology, using AI and automation to streamline processes, enhance user experience, and drive continuous improvement across our digital workplace ecosystem.

What you'll be doing: 

• Lead the design, delivery, and optimisation of digital workplace services
• Lead, coach and mentor the Digital Workplace Solutions Team to enhance user productivity
• Identify opportunities to simplify and enhance user experiences across collaboration tools, productivity platforms, and service delivery channels
• Collaborate with IT, operational teams, and external partners to deliver scalable, secure, and user-centric solutions
• Champion a culture of innovation, continuous improvement, and digital adoption across the organisation
• Monitor emerging technologies and trends to ensure BTP remains at the cutting edge of workplace transformation

 What you'll bring to the team:

•  Proven experience in managing digital workplace solutions
• Expert understanding of Microsoft services together with recognised Microsoft certifications
• Extensive knowledge in Enterprise and Solution Architecture principles, frameworks and best practices
• Strong understanding of AI, automation, and digital service design principles
• A track record of delivering measurable improvements in user experience and operational efficiency
• Extensive knowledge in the M365 purview, compliance and governance, including advanced email threat protection, data protection and policy management. 

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months. (Remove if FTC)
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Vetting: Successful applicants will be required to pass Security Clearance (5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.  

References: We'll ask for references to cover the past 5 years.

Further information about this vacancy can be found in the attached job description.

How to apply: Applications will be via an up-to-date CV and an online application form, as part of this application you will be asked to outline how your skills and experience demonstrate your suitability for the role.

Completed applications must be submitted by Wednesday 22nd October. Interviews will be held on either Tuesday 4th or Thursday 6th November.

Inclusion & Diversity: 

At BTP, we are committed to fostering an inclusive workplace where everyone feels valued. We believe diversity drives innovation and better decision-making. Our roles are open to everyone, and we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. As part of our commitment, we operate a ‘Disability Confident Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

For further information on Pensions, and employee Reward & Benefits please click on the links. 

Join Us: 

Grow your career with us. We can’t wait to hear from you! See why BTP is right for you and click here for more information. For further information, please contact our Resourcing Team at RecruitmentTeam@btp.police.uk.

 The above advert, Job description and Application process is available through the medium of Welsh - if requested.