Digital Workplace Specialist

Job Introduction

Grade: B004 

Salary: Up to £67,754.76: (£55,310.87 basic salary per annum with yearly increments based on performance, plus £4,613.61 London Allowance if applicable, plus a non-contractual/non pensionable Skills for the Information Age supplement of up to £7,821.28 awarded either 0%.50% or 100% based on validation of self-assessment).

Contract Type: 23-month fixed term contract

Location: Can be based at one of our main hubs either London, Birmingham, Cardiff, Glasgow, Manchester or Leeds 

Type of Working Arrangement: Blended approach of home and office-working is available.

Hours: This is full-time role (37 hours per week). 

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simple: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Technology Department is recruiting for a Digital Workplace Specialist to support the design and delivery of digital workplace services—making them more intelligent, automated, and user-friendly for officers and staff across the UK. You’ll be at the heart of transforming how BTP works—using AI, automation, and modern digital tools to simplify processes, enhance collaboration, and improve operational efficiency.

What you'll be doing: 

• Support the implementation of digital workplace services using AI and automation
• Design user-centric solutions that improve productivity, accessibility, and ease of use
• Collaborate with IT teams, business units, and external partners to deliver impactful improvements
• Support the rollout of intelligent tools such as chatbots, automated workflows, and smart assistants.
• Monitor performance and user feedback to continuously identify innovation and automation opportunities

What you'll bring to the team:     

• Proven experience within digital innovation 
• Experience of using digital workplace technologies (e.g., Microsoft 365, Power Platform, SharePoint)
• Experience of AI and automation tools (e.g., Copilot, Power Automate, RPA)
• A passion for improving user experience and simplifying complex systems
• Expert understanding of Microsoft services together with recognised Microsoft certifications
• A user-first mindset with a passion for simplifying complex systems

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months. (Remove if FTC)
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Vetting: Successful applicants will be required to pass Security Clearance (5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.  

References: We'll ask for references to cover the past 5 years.

Further information about this vacancy can be found in the attached job description.

How to apply: Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role.

Completed applications must be submitted by 11.59pm Wednesday 22nd October. Interviews will be held on either Tuesday 4th or Thursday 6th November.

Inclusion & Diversity: 

At BTP, we are committed to fostering an inclusive workplace where everyone feels valued. We believe diversity drives innovation and better decision-making. Our roles are open to everyone, and we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. As part of our commitment, we operate a ‘Disability Confident Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

For further information on Pensions, and employee Reward & Benefits please click on the links. 

The above advert, Job description and Application process is available through the medium of Welsh - if requested

Join Us: 

Grow your career with us. We can’t wait to hear from you! See why BTP is right for you and click here for more information. For further information, please contact our Resourcing Team at RecruitmentTeam@btp.police.uk.