Internal Communications Manager 6 Month Opportunity

Job Introduction

About Us:

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simple: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity: Internal Communications Manager 

Salary: £38,264.81per annum (London Allowance of £4427.65 is payable to our London based employees) 

Contract Type: 6-month fixed term opportunity

Location: To be based at one of our main hubs in London, Birmingham, Manchester, Cardiff, Leeds or Glasgow. 

Type of Working Arrangement: Blended approach of home and office-working is available

Hours: This is full-time role (37 hours per week) 

Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for an Internal Communications Manager to join the Internal Communications Team for 6 months. Working in the Communications and Engagement department, this role plays a vital part in delivering improved employee awareness and understanding of the connection between their roles and our vision and values and to influence the organisational behaviours and culture to help us deliver that vision. The Internal Communications Manager will provide a first-class internal communications service, always looking for innovative ways to reach out to our internal audience and keep up to date with industry trends. Working with the campaigns, channels and content creation teams to ensure the consistent delivery of good internal communications across the force. 

The principal accountabilities of the Internal Communications Manager include but is not limited to:

• Act as an advisor to functions and teams in how to get the most out of their audience, acting as the subject matter expert in communicating with an internal audience
• Partner with Communications and Engagement colleagues to deliver aligned and consistent communications, across internal, external, stakeholders and divisions building relationships and insight into our organisation.
• Play a pivotal role in increasing the adoption and use of Viva Engage as vital two-way internal communications tool, working with leaders to understand the value of engagement on this channel.
• Ensuring Viva Engage forms an integral part of our internal campaigns, gathering audience insight and engagement levels.
• Support the Internal Communications Lead with the implementation of a ‘cascade’ structure to allow regular dissemination of key strategic information from the Chief Officer Group downwards, including every level of the organisation
• Support the Internal Communications Lead with the implementation a Forcewide recognition scheme including an events schedule to celebrate our unsung heroes
• Be the communications lead for wellbeing, health and safety, technology and diversity and inclusion within the Force, helping to build a truly diverse workforce and an inclusive culture where our people feel valued and able to bring their whole selves to work.
• Support the roll out and maintenance of the new intranet, devising and executing a campaign to launch and encourage adoption.
• Support the Internal Communications Lead end to end delivery of the annual all people survey and assist with arranging post survey briefings and action plan reporting. Manage the departmental action plan ensuring it remains up to date.

You’ll also be required to evidence the following skills: 

• An effective, innovative and creative verbal and non-verbal communicator. The ability to translate complex information into simple, engaging and human centred language and produce written content for an internal audience to an extremely high standard.
• Politically aware and astute, demonstrates the ability to make decisions and give advice to stakeholders within the context of the whole organisation and the external environment.
• Proven experience of effectively using a multi-media approach to target and engage with different audiences.
• Ability to work in a busy and high-pressure environment and to tight deadlines - managing multiple projects and stakeholders with the ability to prioritise.
• A strategic and practical thinker.
• Able to work as an individual or part of a team.
• Able to work on their own initiative.
• Ability to establish, build and maintain relationships with key stakeholders.
• Excellent influencing and negotiating skills, helping people understand the value of internal communications / taking targeted and relevant approach.
• Knowledge of internal communications in response to crisis scenarios.
• In depth knowledge of internal communications theory, audience segmentation, planning, measurement and execution.
• Understanding of technology tools that support internal communications, such as Sharepoint and Viva Engage 
• Fluency in Welsh language, written and verbal is desirable (if based in Cardiff)

Further information about this vacancy can be found in the attached job description.

How to apply: Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role.

Please note that interviews will be carried out once a suitable candidate is identified so, please do not delay with your application.

Completed applications must be submitted by 11.59pm, 3rd September 2025.

Vetting: Successful applicants will be required to pass Recruitment Vetting (3 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.  

References: We'll ask for references to cover the past 5 years.

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Inclusion & Diversity: 

At BTP, we are committed to fostering an inclusive workplace where everyone feels valued. We believe diversity drives innovation and better decision-making. Our roles are open to everyone, and we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. As part of our commitment, we operate a ‘Disability Confident Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

Join Us: 

Grow your career with us. We can’t wait to hear from you! See why BTP is right for you and click here for more information. For further information, please contact our Resourcing Team at RecruitmentTeam@btp.police.uk.