Building Services Manager

Job Introduction

Salary: £35,754,47 plus £4,613.61 London allowance per annum with yearly increments based on performance.

Contract Type: Permanent

Location: 200 Buckingham Palace Road, London

Type of Working Arrangement: Office Based

Hours: This is full-time role (37 hours per week)  

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity: 

British Transport Police (BTP) have an opportunity for a Building Services Manager to join the Estates department. This is a key role supporting the operational effectiveness of the Force by ensuring that headquarters buildings and services are managed to a high standard.

As a Building Services Manager, you will be responsible for the operational management and delivery of an efficient, effective, and cost‑effective Estates Services function, providing a customer‑focused service across London‑based Force Headquarters premises. You will oversee building services and facilities operations, ensuring assets are safe, compliant, and fit for purpose, while delivering value for money.

Working closely with internal stakeholders and external service providers, you will play an important role in maintaining a professional working environment that supports the day‑to‑day needs of the organisation and its people.

What you'll be doing:  

• Deliver the operational management of Facilities Services across all London‑based A Division and Force Headquarters (FHQ) locations, ensuring services are efficient, effective, customer‑focused, and delivered in line with agreed policies and service level agreements.
• Act as the primary point of contact for facilities matters, providing standardised support to premises and departments, conducting regular site visits and audits, ensuring consistent service delivery, and responding effectively to emergencies across all locations.
• Manage and coordinate hard and soft FM contracts and maintenance activities, working with approved contractors and suppliers to ensure value for money, compliance with BTP standards, health and safety legislation, fire risk assessments, and that all works are properly authorised and delivered to specification.
• Drive continuous improvement and operational assurance, supporting asset management, space planning, office moves, KPI performance monitoring, and the development of standardised systems, procedures, and a facilities knowledge base to meet Force and departmental objectives.

What you'll bring to the team: 

Qualifications / Training

• Qualification in Facilities Management or proven experience in a facilities, building management, or workplace coordination role.   
• Health and Safety qualifications or relevant experience with safety legislation / risk assessments, fire safety.

Experience

• Practical experience of Facilities Management in an operational environment
• Experience of managing and prioritising workload in a busy setting
• Experience of problem‑solving and coordinating facilities‑related activities

Skills

• Strong verbal and written communication skills
• Ability to build effective working relationships with stakeholders and suppliers
• Good time management and organisational skills
• Ability to work independently, prioritise tasks, and remain customer‑focused

Knowledge

• Working knowledge of facilities‑related issues, including maintenance and health & safety

Further information about this vacancy can be found in the attached job description.

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months. (Remove if FTC)
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

How to apply:

Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role. 

Completed applications must be submitted by 11.59pm, 6 May 2026

Vetting: Successful applicants will be required to pass Recruitment/Management Vetting (3/5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.  

References: We'll ask for references to cover the past 5 years.

Inclusion & Diversity: 

We are committed to building a workforce where everyone feels they belong. 

We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve. 

We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices.  

If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here.  

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

Join Us:
Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.

Find out why BTP could be the perfect fit for you - About Us - British Transport Police

Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police

For further information, please contact our Resourcing Team -RecruitmentTeam@btp.police.uk.

AI can be a useful tool to spark ideas or help you organise your thoughts, but when it comes to your application, we want to hear from you, not an algorithm. What truly stands out to us are genuine stories, personal insights and the experiences that have shaped who you are. Authenticity matters - it helps us understand your motivations, your strengths and how you’ll contribute to our team. So, use AI if it helps you get started, but let your own voice lead the way.